Privacy Policy | Yelo Reputation

1. Introduction

Yelo Reputation ("we," "us," or "our") operates the Yelo Reputation platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, and password when you register.
Business information: business name, address, phone number, and website.
Customer contact data: names, email addresses, and phone numbers of your customers that you upload for review request campaigns.
Payment information: processed securely through Stripe; we do not store full card details.
Google Business Profile data: when you connect your Google account, we access your business locations, reviews, and related data via the Google My Business API.

3. How We Use Google User Data

When you connect your Google account, Yelo Reputation requests access to your Google Business Profile data solely to provide the following features:

Fetching and displaying your Google Business Profile locations within the app.
Retrieving customer reviews from your Google Business Profile to display in your reputation dashboard.
Enabling you to respond to Google reviews from within our platform.

We do not use Google user data for any purpose other than providing these features to you. We do not share, sell, or transfer your Google account data to third parties. Google OAuth tokens are stored securely and used only on your behalf. You may revoke access at any time via your Google Account settings.

Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our Service.
Send review request emails on your behalf to your customers.
Process payments and manage your subscription.
Communicate with you about your account, updates, and support.
Monitor and analyze usage trends to improve the Service.
Comply with legal obligations.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Service providers: Third-party vendors who assist in operating our Service (e.g., Stripe for payments, email delivery providers), bound by confidentiality obligations.
Legal requirements: If required by law or to protect our rights and users.
Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data by contacting us at the email below. We will respond within 30 days.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, contact us at the email address below.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Yelo Reputation
Email: contact@yellowtruckmarketing.com